Refunds & cancellation

Nexus is currently available on the free plan only. Pricing for Pro, Business and Enterprise is published so you can plan, but no payment provider is connected and no card can be charged today. This policy sets out the terms that will apply when paid plans open.

The free plan includes 10 AI analysis credits and does not require a card. There is nothing to cancel and nothing to refund. You can delete your workspace at any time.

You will be able to cancel at any time from Settings. Cancellation takes effect at the end of the billing period you have already paid for — you keep full access until then, and are not charged again.

If you cancel within 7 days of a first payment and have used fewer than 25 credits in that period, we will refund it in full, no questions asked.

Beyond that window, we refund on a pro-rata basis where the service was unavailable for a sustained period through our fault. We do not normally refund for unused credits within a period that was otherwise available.

A credit is consumed only when an analysis completes. If a run fails, no credit is deducted. If you believe you have been charged a credit for work that did not complete, tell us and we will restore it.

Refund requests go to Vertex Infotech through the contact page. Include the workspace name and the approximate date. We aim to resolve within five working days.