Product questions
Credits, file formats, exports, how the analysis works. The assistant in the corner answers these instantly, at any hour.
Open the assistant, bottom right
Company
Contact support
Four ways to reach Vertex Infotech, depending on what you need. We would rather point you at the fastest route than a single generic inbox.
Sales and enterprise
Pricing for larger teams, private deployment, bringing your own model keys, or a security review before you commit.
hello@vertexinfotech.comSomething is broken
An analysis that failed, an export that will not download, a figure that looks wrong. Include your workspace name and roughly when it happened.
support@vertexinfotech.comSecurity and privacy
Vulnerability reports, data protection requests, or questions about how your data is isolated. These are read by a person, not a queue.
security@vertexinfotech.comBefore you write in
Most product questions are already answered on the FAQ, which draws from the same knowledge base as the assistant — so the two never disagree.
If you are reporting a wrong figure, the report's final page contains the full method trail: every step, its timing and the values it produced. Sending that page with your message usually resolves it in one round trip.
Response times
The assistant is immediate. Email is answered within one working day, and security reports are triaged the same day they arrive.
Still have a question?
The assistant in the corner answers product questions around the clock, and contact support reaches a person.